Sales Tax

Products are placed "On Hold" when an order is received. We need to be advised of receipt of invoice and form of payment within 3 calendar days of purchase to keep items "On Hold". We hold ordered items for 14 days pending receipt of payment.

Email Communication

We are sometimes unable to contact customers after they have placed an order due to spam blocking or failed delivery. If we cannot contact you, we will be unable to process your order.

If you have not received an invoice from us within 24 hours of placing your order, please contact us.

NOTE: If your email system restricts incoming emails to a list of pre-approved senders, please ensure that we are on that list before placing an order. For safety reasons, we do not follow links leading to approval forms. Our address is info@northbreeze.com

Refund Policy

We make every effort to ensure that all items are accurately described and represented. If, however, you are not satisfied with your purchase we will be happy to refund. We will refund the cost of the purchase if notified within 3 days of receipt of the item. Items are to be returned in the same condition as shipped within 14 days.